The Development of Technology-based Training Program in English for Logistics

Abstract

The study aims to develop a technology-based training program in English for Logistics. The purposes of this study were 1) to survey the needs of English in logistics; 2) to design a technology-based training program in English for logistics; 3) to test the learning achievements of applying technology in the training program; and 4) to study the satisfaction of adult learners towards the technology-based training program. The sample of participants consisted of 60 employees of the international logistics company in Thailand, from various departments requiring English to work. The data were collected from online questionnaires and tests. One sample t-test and descriptive statistics (percentage, mean and standard deviation) were used for data analysis. The results indicated that the employees needed to regularly use email writing skills to contact with customers. A common problem found was writing emails correctly according to the context. Therefore, the two-month online training course aiming to educate and develop email writing skills were developed. 15 technology media were used for the learning management, assessment, communication and classroom management. The technology materials that the learners think would help promote their learning are Interactive PowerPoint and Quizizz. The learning achievements were significantly increased at the .001 level. The learners had a high level of satisfaction with the technology-based training course. This research suggests guidelines for developing a technology-based training program in English for logistics.